- Support daily mailroom and logistics operations within a global IT company.
- Coordinate internal and external mail distribution while ensuring efficient delivery and document handling processes.
- Work closely with multiple departments in a multinational office environment.
About the Role
Drake Business Services Asia is a leading provider of office support services in Japan, enabling our clients to focus on what they do best.
We are looking for a Mailroom Coordinator to support a global IT organization with locations in Roppongi, Tokyo, and Nakanoshima, Osaka. This is an excellent opportunity for an organized and service-oriented professional who enjoys working in a fast-paced office environment and contributing to smooth day-to-day operations.
In this role, you will be responsible for managing daily mailroom activities, handling internal and postal mail, coordinating deliveries and item handovers, and supporting the distribution of documents and other materials within the office.
Responsibilities
In this role, you will be responsible for:
- Handling internal office mail and distribution;
- Managing postal services, including post-paid mail;
- Receiving and handing over items and packages;
- Confirming the arrival of regional deliveries;
- Distributing mail and documents to individual employees;
- Handling the handover of confidential documents and media;
- Managing the handover and distribution of stored records;
- Assisting visitors to the mailroom and providing appropriate support;
- Supporting other mailroom operations and related administrative duties;
- Performing additional temporary duties as agreed with the client;
- Supporting concierge operations during breaks and days off (Tokyo/Roppongi only).
Why Join DBSA
At DBSA, we go beyond standard benefits. We are committed to creating a workplace where you feel recognized, supported, and able to grow.
- High Visibility Role
Take ownership of an entire site and become a key point of contact for workplace operations.
- Global Environment
Work closely with regional teams, vendors, and business stakeholders across an international organization.
- Career Development
Expand your expertise across facilities management, workplace experience, vendor management, and operational excellence.
- Make an Impact
Drive improvements, influence workplace standards, and contribute to a positive employee experience every day.
Required Skills, Qualifications & Attributes
To be successful in this role, you’ll need:
- High school diploma or equivalent qualification;
- Professional work experience in an office, administrative, customer service, logistics, or related environment;
- Native-level Japanese language proficiency;
- Basic conversational English skills;
- Basic PC proficiency and administrative skills;
- Eligibility to work in Japan;
- Strong communication and interpersonal skills;
- Ability to handle confidential documents and materials appropriately;
- Excellent attention to detail and a high level of responsibility; and,
- Flexibility, adaptability, and the ability to work effectively as part of a team.
Preferred Qualifications
- Experience in mailroom, postal, courier, or logistics operations;
- Experience in reception, concierge, office administration, facilities management, or general affairs;
- Experience handling confidential documents or company records;
- Experience working in a multinational or international office environment; and,
- Customer service or visitor-facing experience.
Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity, is the right fit for you. We welcome professionals with transferable workplace operations experience who are eager to learn and grow.
We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion.
About Drake Business Services Asia
Drake Business Services Asia empowers businesses in Japan to focus on what they do best. We manage, transform, and digitize time-consuming processes to improve efficiency, lower costs, and enhance quality.
Working alongside our global partners across seven countries, we empower our clients to focus on their core business.
