- Be part of a high-performing team that supports logistics functions across our reputable corporate clients.
- Strengthen your expertise in document handling, filing, and coordination in a structured and professional work environment.
- Ideal for career shifters—gain valuable experience and exposure in a corporate setting.
About the Role
Drake Business Services Asia is a leading provider of Office Support Services in the Philippines, enabling our clients to focus on what they do best.
We’re looking for a Mailroom Team Lead for our client based in Ortigas Center to assist our client in Mailroom Operation.
As a member of the operations team, you’ll be responsible in leading and monitoring day-to -day tasks of employees to achieve goals that contribute to the growth of the organization. Assess and provide information and update on the team’s performance.
Why Join Our Team?
We value our team members and are committed to fostering your career aspirations. We offer:
- Opportunities to work within prestigious international brands.
- Regular performance reviews.
- Ongoing training and support.
- Strong career development opportunities.
- An employee reward and recognition program.
Responsibilities
In this role, you will be responsible for:
- Developing a high service culture through a show of excellent leadership skills.
- Ensuring that staff are motivated and performing to the best of their ability.
- Processing inbound and outbound transactions based on DBSA/Client Standard Operating Procedures (Receiving, Sorting, Encoding, Checking)
- Applying principle of accuracy, completeness, timeliness, safety, and security at all times.
- Managing route optimization and dispatch of pick-up and delivery jobs of team members.
- Monitoring Pick-up and Delivery activities and ensure that all jobs are completed based on Turnaround Time (TAT).
- Monitoring staff performance and ensure that contracted service levels are always attained.
- Ensuring that Operations is running in an effective, efficient, and timely manner aligned with DBSA’s policies and processes and Client’s SLAs.
- Other related tasks.
Required Skills, Qualifications & Attributes
To be successful in this role, you’ll need:
- Bachelor’s Degree in any field, preferably a Degree in Supply Chain Management.
- At least 1-2 years of related experience in Mailroom, Document Management, Inventory Management, Warehousing or Logistic Operations.
- Proven work experience as a team leader.
- Ability to work under pressure: Should be able to handle the pressure that comes with the job.
- Ability to plan and manage work under time constraints.
Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity is the right fit for you.
We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion.
About Drake Business Services Asia
Drake Business Services Asia empowers businesses in the Philippines to focus on what they do best. We manage, transform, and digitize time-consuming processes to improve efficiency, lower cost, and enhance quality.
Working alongside our global partners across seven countries, we empower our clients to focus on their core business.
