• Manage end-to-end recruitment and staffing coordination across multiple regions.
• Partner with internal stakeholders and external staffing providers to meet workforce needs.
• Drive a high level of service while supporting HR operations and continuous improvement.

About the Role

Drake Business Services Asia is a leading provider of Managed Services in the Philippines, enabling our clients to focus on what they do best.

We’re looking for a Recruitment Coordinator for a leading North American business services organization, to support recruitment and workforce coordination across multiple regions.

As a member of the Human Resources team, you’ll be responsible for managing full-cycle recruitment activities, coordinating staffing and backfill requirements, supporting employee onboarding, and partnering with internal stakeholders to ensure workforce needs are met efficiently and effectively.

This is a fast-paced role suited to someone who is highly organized, customer-focused, adaptable, and comfortable managing multiple priorities with minimal supervision.

Responsibilities

In this role, you will be responsible for:

• Managing the recruitment process for open positions, including reviewing applications, coordinating interviews, and supporting selection activities with hiring stakeholders;
• Building strong working relationships with Client Managers, HR stakeholders, and other regional teams to understand staffing requirements, talent needs, and operational priorities;
• Coordinating backfill and staffing requests, identifying and assigning suitable available personnel and engaging third-party staffing providers when internal resources are unavailable;
• Tracking employee preparation and readiness activities, including training, system or site access, and other requirements needed for successful placement;
• Supporting onboarding and orientation activities for new hires and provide general HR support as required by HR leadership;
• Monitoring timecard and time-reporting processes, ensuring accuracy and resolving discrepancies promptly;
• Gathering performance feedback from client support teams and collaborate with relevant stakeholders to identify performance and development opportunities;
• Ensuring recruitment and staffing programs are effectively communicated through appropriate internal channels;
• Maintaining accurate process and procedure documentation and contribute to continuous improvement initiatives;
• Supporting training for staff on assignment processes and other relevant program procedures;
• Providing a high level of professional, responsive, and efficient service to both clients and employees while maintaining confidentiality and company standards; and,
• Other duties as assigned.

Why Join DBSA

At DBSA, we go beyond standard benefits. We are committed to creating a workplace where you feel recognized, supported, and able to grow.

• Recognition That Matters

Your contributions are acknowledged through performance reviews, milestone rewards, and employee recognition initiatives

• Support for Your Well-Being

We promote balance through flexible leave options, mental health programs, and wellness-focused initiatives that support your day-to-day needs

• Opportunities to Grow

Whether through internal mobility or learning support, we provide opportunities to build your career over the long term

• A Workplace You’ll Enjoy

From team activities to company-wide celebrations, we foster a culture that values connection, inclusion, and collaboration.

Required Skills, Qualifications & Attributes

To be successful in this role, you’ll need:

• Secondary or Tertiary qualifications in Psychology, Human Resources, or relevant field;
• With 3–5 years of experience in recruitment, coordination, HR administration, or staffing;
• Experience supporting recruitment activities, employee onboarding, staffing coordination of a rapidly growing operation;
• Strong organizational and time-management skills, with the ability to manage multiple assignments, deadlines, and priorities in a fast-paced environment;
• Excellent verbal, written, interpersonal, and presentation skills, with the ability to build effective relationships with internal and external stakeholders;
• Strong problem-solving skills and the ability to work independently while also collaborating effectively with leadership and team members;
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, Outlook, and SharePoint;
• Strong attention to detail and the ability to maintain accurate records and confidential employee information;
• Ability to adapt to changing priorities, follow established processes, and remain effective in challenging or fast-changing situations;
• Strong customer service mindset and commitment to delivering a professional and responsive experience to clients and employees; and,
• A high level of integrity, professionalism, business ethics, and confidentiality.

Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity, is the right fit for you.

We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion.

About Drake Business Services Asia

Drake Business Services Asia empowers businesses in the Philippines to focus on what they do best. We manage, transform, and digitize time-consuming processes to improve efficiency, lower cost, and enhance quality.

Working alongside our global partners across seven countries, we empower our clients to focus on their core business.