- Oversees the day-to-day courier services while maintaining a positive work relationship with our clients.
- Provides immediate attention and support to client concerns, building company relationships.
About the Role
Drake Business Services Asia is a leading provider of Managed Services in the Philippines, enabling our clients to focus on what they do best.
We’re looking for a Senior Logistics Specialist to join our Operations team at our head office in Makati City.
Responsibilities
In this role, you will be responsible for:
Operational Activities
- Ensuring that the Operations team is running in an effective, efficient, and timely manner aligned with the company’s policies and processes, as well as the client SLAs;
- Holding weekly meetings with the Courier team, including monthly performance reviews to ensure that the whole team has a good grasp of the unit’s performance;
- Maintaining, recommending, and developing strategies, systems, and work processes to reduce gaps and improve Operations; and,
- Investigating reported incidents and violations.
Workforce Planning
- Identifying critical and non-critical roles and implementing cross-training;
- Strictly implementing DBSA attendance; and,
- Monitoring and controlling absences, tardiness, and overtime rendered by team members.
Administrative Activities
- Weekly reporting of the business unit with the following data included:
- Volume per account – month over month both domestic and international
- RTS – reasons and delivery exemptions
- Potential pending projects
- New Accounts performance
- Proper and timely cascading of all updates on policies and guidelines to each team member; and,
- Conducting annual performance evaluations for each team member.
Client Management Activities
- Conducting periodic business reviews of performance per account;
- Maintaining and updating the client records/data including the renewal of contract of each account; and,
- Monitoring responses of team members to clients’ requirements via email.
Revenue-related Activities
- Facilitating close coordination with clients and attending in a timely manner endorsed leads for potential business;
- Regularly monitoring the increase or decrease of volume handled by the team to protect the goal of the BU; and,
- Aligning with the BU Head on monthly actual volume vs. target.
Leadership Activities
- Setting and exemplifying high standards of professionalism and integrity as the core service culture of the comapny;
- Leading and motivating the team to create a healthy working environment;
- Communicating effectively and conducting active listening;
- Coordinating with people in any situation to achieve the desired results;
- Complying with the rules and regulations of the company; and,
- Documenting all infringes acted out by subordinates and submitting them to HR.
Ad Hoc Tasks
- Performing ad hoc activities occasionally assigned by management and,
- Completing special assignments or other tasks as assigned by the BU Head.
Why Join DBSA
At DBSA, we go beyond standard benefits. We are committed to creating a workplace where you feel recognized, supported, and able to grow.
- Recognition That Matters
Your contributions are acknowledged through performance reviews, milestone rewards, and employee recognition initiatives
- Support for Your Well-Being
We promote balance through flexible leave options, mental health programs, and wellness-focused initiatives that support your day-to-day needs
- Opportunities to Grow
Whether through internal mobility or learning support, we provide opportunities to build your career over the long term
- A Workplace You’ll Enjoy
From team activities to company-wide celebrations, we foster a culture that values connection, inclusion, and collaboration.
Required Skills, Qualifications & Attributes
To be successful in this role, you’ll need:
- A Bachelor’s degree in Supply Chain Management (preferred);
- Proficiency in English and Filipino in both verbal and written communication;
- Proficiency in using MS Office applications;
- Ability to multitask and provide the required outputs;
- Strong attention to detail;
- Flexibility and ability to adapt in any situation;
- Ability to work independently and supervise a team;
- Ability to work under pressure; and,
- Willingness to be relocated as and when needed.
Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity, is the right fit for you.
We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion.
About Drake Business Services Asia
Drake Business Services Asia empowers businesses in the Philippines to focus on what they do best. We manage, transform, and digitize time-consuming processes to improve efficiency, lower cost, and enhance quality.
Working alongside our global partners across seven countries, we empower our clients to focus on their core business.
