Drake Business Services Asia breaks ground with two major partnerships in Thailand.
Having just started operations in Bangkok, Drake Business Services Asia (DBSA) has a long journey ahead in transforming the Thai business landscape. But, in our first year, we are proud to have reached significant milestones.
Our team has worked tirelessly to cultivate some of our largest APAC-wide service contracts in Thailand. Our dedication, supported by these decade-long relationships, led to the awarding of two major business contracts.
Streamlining a bank’s mailroom and messenger services
Through our corporate partner in the facilities services industry, we established contact with the Thai office of a major American banking firm. With proven experience supporting the firm in Taiwan and Australia, we sought to enhance their office services in Bangkok.
This significant project oversees the client’s mailroom and messenger services, supported by a team of more than 30 personnel. In preparation for the project proposal, we engaged the leaders of DBSA Philippines to draw on their expertise in managing large-scale logistics operations. Together, our multi-region task force conducted a week-long on-site survey and comprehensive audit of the client’s existing operations, identifying key opportunities for improvement and operational enhancement.
By identifying the client’s key challenges and unique opportunities, we developed a comprehensive service offering designed to streamline work-in-progress (WIP) and optimize work assignments while maximizing workforce efficiency. This proposal, combined with the strong relationship we had established with the client’s corporate facilities partner, positioned us strongly and ultimately led to the successful award of the project to DBSA Thailand.
Supporting employees with 40-year tenure
We have also strategically cultivated a strong relationship with the local chapter of another regional partner, a leading international real estate services company. This relationship led to the awarding of a contract to support one of their major clients, a global financial institution that we had previously supported successfully in South Korea and Japan. The engagement demonstrates our ability to leverage strong regional partnerships and proven client experience to expand our presence and deliver consistent service across markets.
While this partnership operates on a smaller scale than the previous project, it carries a similar level of care and significance. We will manage a select group of the company’s long-tenured reception and messenger employees, with a strong focus on their well-being, engagement, and continued professional development.
With some of these employees having relationships with the client spanning approximately 40 years, preserving that trust and institutional knowledge while creating a positive and rewarding work experience will be central to our approach. By recognizing their contributions and supporting their continued growth, we aim to strengthen the partnership and contribute to its long-term success.
In just one year, our business has already secured two major contracts and expanded from a team of two to 40. We are grateful for the trust our clients have placed in us and aim to uphold the best service that we can provide.
As we continue to grow and new opportunities emerge, we look forward to demonstrating our capabilities as a service provider and employer in Thailand and the greater Asia-Pacific.
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