Reception & Concierge
Make a lasting impression with our corporate reception and concierge services and deliver a professional and welcoming visitor experience. We are a leading, Tokyo-based specialist in supporting large international firms with bilingual, high-quality staff able to provide exceptional customer service in both Japanese and Western styles.
Delivering an Enhanced Visitor Experience
Achieve an unparalleled guest experience with our range of professional reception and concierge services.
High-Quality Personnel
We closely scrutinise professionalism, personality, English ability, and customer service aptitude to ensure our reception team is fully aligned with your corporate brand.
A Local Market Leader
Trusted across Japan’s most prestigious corporate international environments, we deliver managed reception services to represent our clients in the best possible manner.
Technological Innovation Capability
Drake Business Services Asia Japan has access to a broad technology suite such as visitor management systems and meeting room management software to enhance the guest experience.
How We Transform Your Reception Service
Drake Business Services Asia Japan streamlines reception operations and delivers measurable results, fostering collaboration, efficiency, and service excellence from initial consultation to implementation – and beyond.
Step 1
Initial Reception Consultation
Expert consultants work with you to fully understand and document your current reception operations and challenges.
Step 2
Front-of-House Solution Design
We’ll draw on our decade of experience and market-proven approach to design a customised reception solution aligned to your pain points.
Step 3
Ongoing Service Enhancement
Post-implementation, we deliver ongoing continuous improvement, refining our approach to ensure your reception service is operating optimally.
Addressing Reception Challenges & Improving Guest Experiences
Inconsistent Processes
Inconsistent Processes
Standardised Guest Experience
Equipping your team with high-quality, standardised processes for an exceptional guest experience.
Cultural Nuance
Cultural Nuance
Diverse Reception Experience
We understand how to appropriately and sensitively tailor guest experiences to cater for international requirements.
Manual, Inefficient Processes
Manual, Inefficient Processes
Technology-Enhanced Workflows
Delivering automated guest management, meeting room management, and other reception technologies.
Insufficient Reception Training
Insufficient Reception Training
Well-Documented Procedures
We provide our reception teams with a well-documented procedures reference manual.
