- Lead High-Impact, Cross-Functional Projects: Drive strategic initiatives across Customer Health, Quality, Vendor Management, and Continuous Improvement for a North America-based client.
- Work with Global Leaders: Collaborate directly with senior executives in a global, multicultural environment, influencing decision-making at the highest level.
- Career Growth with Prestigious Brands: Join a company offering strong development pathways, international exposure, and opportunities to work with leading global organizations.
About the Role
Drake Business Services Asia is a leading provider of Office Support Services in the Philippines, enabling our clients to focus on what they do best.
We’re looking for a Senior Project Manager for our client based in North America who will oversee a variety of high-impact projects and programs within the Operations function, including initiatives related to Customer Health Management, Quality Assurance, Vendor Management, and Continuous Improvement.
Reporting to the Vice President of Business Transformation and Shared Services in America, the Senior Project Manager possesses a combination of strong project leadership with the ability to influence and guide cross-functional teams toward successful execution using PMI, Agile, and Waterfall methodologies.
Why Join Our Team?
We value our team members and are committed to fostering your career aspirations. We offer:
- Opportunities to work within prestigious international brands.
- Regular performance reviews.
- Strong career development opportunities.
- An employee reward and recognition program.
Responsibilities
In this role, you will be responsible for:
- Leading a portfolio of strategic projects, defining project goals, success metrics, and execution plans.
- Developing and implementing processes, tools, and change strategies to support user adoption and long-term project maturity.
- Managing complex, multi-workstream initiatives, including schedules, milestones, and deliverables across teams.
- Planning and executing project rollouts with cross-functional stakeholders, ensuring alignment and timely delivery.
- Facilitating stakeholder meetings (including large-scale reviews with 50+ participants), driving accountability and results.
- Monitoring and managing project risks, resource conflicts, and dependencies to ensure smooth execution.
- Tracking project financials and ensure alignment with budget expectations.
- Regularly communicate project status, issues, and outcomes to leadership and stakeholders.
- Contributing to business development activities, including proposal support and client engagement.
Required Skills, Qualifications & Attributes
To be successful in this role, you’ll need:
- 5-8+ years of experience leading large-scale projects or portfolios, ideally within a workplace services or outsourced services environment.
- Bachelor’s degree required; preferred fields include Business, Marketing, or Project Management.
- Certifications such as PMP, Certified Business Analyst, or Scrum Master highly desired (or equivalent experience).
- Proven ability to lead initiatives across business, operations, and IT domains.
- Strong organizational, interpersonal, and communication skills, with experience influencing senior and executive stakeholders.
- Skilled in managing projects in a global, matrixed, multicultural environment.
- Must be able to work core business hours
- Willingness to travel as needed (not on a regular basis).
Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity is the right fit for you.
We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion.
About Drake Business Services Asia
Drake Business Services Asia empowers businesses in the Philippines to focus on what they do best. We manage, transform, and digitize time-consuming processes to improve efficiency, lower cost, and enhance quality.
Working alongside our global partners across seven countries, we empower our clients to focus on their core business.
