In today’s fast-paced business world, companies in the Asia-Pacific (APAC) region must streamline operations, cut costs, and adopt new technologies to remain competitive and resilient. Drake Business Services Asia (DBSA), established in 2013 and supported by Drake International, is taking part in this change. Operating in seven APAC countries, including Australia, Japan, Korea, the Philippines, Singapore, and Taiwan, DBSA offers customized automation and outsourcing solutions, allowing clients to focus on core activities.
DBSA’s mission is to enhance efficiency and help clients stay competitive. By combining people, technology, and re-engineered processes, DBSA has delivered significant results across a wide range of industries, including financial services and technology. DBSA recently partnered with a global bank, reducing their messenger workforce costs by 37% while improving service metrics. Likewise, in partnering with a financial institution, DBSA, through their proprietary technology Digital Hub digitized over 26,000 boxes of customer records ahead of schedule.
At the core of DBSA’s innovation is Digital Hub, a logistics-focused platform developed to simplify and optimize courier and mailroom operations across the APAC region. The platform integrates courier management, dispatch tracking, and cost optimization into a single, intelligent solution. It identifies the most efficient and cost-effective courier options, automates booking processes, and provides real-time visibility across the delivery network. By leveraging automation and analytics, DBSA enables clients to achieve faster turnaround times, lower logistics costs, and improved transparency in every delivery cycle.
DBSA’s approach focuses on technology and measurable results, offering cost savings and operational excellence. Whether digitizing mailrooms or enhancing asset management, DBSA turns support functions into value-adding hubs.
Success stories include transforming a software provider’s visitor experience and managing a social media platform’s secure mailroom operation, showcasing DBSA’s ability to meet APAC’s demanding business needs.
As APAC businesses adopt hybrid models and face increased compliance and competition, DBSA expands its service offerings and geographic reach. With ongoing investment in technology and local expertise, DBSA leads in reimagining non-core process management.
By transforming back-office functions into agile, tech-enabled services, Drake Business Services Asia not only adapts to change but drives it, setting new standards for innovation and efficiency in the APAC region.
Ready to transform your operations and unlock new efficiencies? Contact us to explore how we can support your growth across APAC.
