Meet Our Leaders
Driving Innovation and Excellence at Drake International, On-site Services
Grant Mackenzie
Founder, Service Line Lead
As the Service Line Lead of Drake International, On-site Services, Grant is based in Japan, where he focuses on expanding the local market presence.
With a wealth of experience across banking, telecommunications, professional services, and government sectors, Grant is a commercially savvy leader known for his deep expertise in logistics and BPO. His ability to deliver practical, value-driven solutions is widely respected.
Grant is dedicated to sustainable growth, exploring new global markets, and leveraging our custom technology solutions to stand out in a competitive landscape.
Siew Wee Wong
Group Finance Manager
Siew Wee is the Group Finance Manager, responsible for overseeing our group financial operations.
Siew Wee joined the team in April 2017 and is based in our Singapore Group Head Office. Siew Wee manages all areas of Group finance and analysis for the purpose of maximizing financial and operational performance. Prior to joining our team, Siew Wee was an Assistant Accountant at a listed Oil & Gas organisation and mainly focused on group consolidation accounts.
Alex White
Group Commercial Manager
As Group Commercial Manager, Alex is responsible for developing, refining, and implementing our extensive suite of solutions throughout the Asia-Pacific region.
Additionally, he ensures that all processes and frameworks are standardised across each country and aligned with industry best practice.
His career spans over ten years of expertise across bid management, proposal development, marketing, process improvement, and commercial modelling.
Further, Alex holds nearly a decade of experience with Drake International, commencing his career in Melbourne before transferring to the On-site Services group in Japan.
Based in Tokyo, Alex works closely with the On-site Services management team throughout each region to improve business practices and develop impactful client solutions that deliver efficiency and value for money.
Kate Behar
Group Marketing Manager
As Group Marketing Manager, Kate leads the development and execution of the group’s marketing strategy, overseeing a dynamic team to ensure seamless delivery of initiatives aligned with regional business objectives, budgets, and timelines.
With over 15 years of global experience spanning multiple industries, Kate brings a wealth of expertise in both digital and traditional marketing. Her broad skill set enables her to drive strategic marketing initiatives that not only fuel business growth but also enhance brand visibility and market positioning. She is particularly passionate about fostering an environment where creativity thrives and every team member has the tools and confidence to contribute to the company’s success.
Based in Melbourne, Australia, Kate is focused on driving business success across all APAC markets, adapting strategies to local needs while ensuring global consistency. Beyond performance metrics, she is committed to positioning the company as an workplace of choice, enhancing recruitment efforts, and nurturing a positive, inclusive workplace culture where team members feel valued and empowered to grow within their roles.
Iris Chiu
Country Manager – Taiwan and Korea / Vaco Account Director
Iris Chiu is an experienced leader in business process outsourcing (BPO), operations management, and strategic partnerships across APAC. She specializes in leading teams, optimizing workflows, and driving business growth.
As Country Manager for Drake International On-site Services Taiwan and Korea, she leads operations, ensuring service excellence, business expansion, and talent development. She also oversees Google/Vaco projects in Taiwan, Japan and Korea, focusing on strategic partnerships, workflow optimization, and stakeholder collaboration.
With a background in product and project management, Iris has played a key role in launching and scaling innovative solutions, collaborating with cross-functional teams, and streamlining complex processes. Her expertise in the BPO industry and the APAC market allows her to drive operational excellence, foster partnerships, and enable sustainable business growth.
Jenny Su
HR Manager
Emily Chen
Account Manager
Emily Chen is the Account Manager at On-site Services Taiwan, responsible for managing client relationships and ensuring smooth coordination between client needs and internal operations.
Emily joined us with a background in project management and cross-functional collaboration. She has experience supporting international projects, working closely with global teams to align goals and maintain timelines.
In her current role, Emily serves as the primary point of contact for key clients, supporting daily operations, resolving issues efficiently, and ensuring service excellence. She is passionate about building strong, trust-based partnerships and improving communication processes that drive team success.
