Meet Our Leaders
Driving Innovation and Excellence at Drake Business Services Asia
Grant Mackenzie
CEO – Drake Business Services Asia and Drake Business Logistics
As the Chief Executive Officer of Drake Business Logistics and Drake Business Services Asia, Grant is based in Japan, where he focuses on expanding the local market presence.
With a wealth of experience across banking, telecommunications, professional services, and government sectors, Grant is a commercially savvy leader known for his deep expertise in logistics and BPO. His ability to deliver practical, value-driven solutions is widely respected.
Grant is dedicated to sustainable growth, exploring new global markets, and leveraging our custom technology solutions to stand out in a competitive landscape.
Siew Wee Wong
Group Finance Manager
Siew Wee is the Group Finance Manager, responsible for overseeing our group financial operations.
Siew Wee joined the team in April 2017 and is based in our Singapore Group Head Office. Siew Wee manages all areas of Group finance and analysis for the purpose of maximizing financial and operational performance. Prior to joining DBL-DBSA, Siew Wee was an Assistant Accountant at a listed Oil & Gas organisation and mainly focused on group consolidation accounts.
Alex White
Group Commercial Manager
As Group Commercial Manager, Alex is responsible for developing, refining, and implementing Drake Business Services Asia’s extensive suite of solutions throughout the Asia-Pacific region.
Additionally, he ensures that all processes and frameworks are standardised across each country and aligned with industry best practice.
His career spans over ten years of expertise across bid management, proposal development, marketing, process improvement, and commercial modelling.
Further, Alex holds nearly a decade of experience within the Drake Group, commencing his career in Melbourne with Drake International before transferring to the Drake Business Services Asia group in Japan.
Based in Tokyo, Alex works closely with the Drake Business Services Asia management team throughout each region to improve business practices and develop impactful client solutions that deliver efficiency and value for money.
Mark Brightwell
Group IT Director
Mark is an experienced business leader and Director who creates a clear strategic view for businesses, establishing strong relationships with management teams to deliver outstanding returns to shareholders and service excellence to customers.
Mark has spent much of his 35-year career in the logistics and information management sectors in New Zealand, Australia and the United Kingdom. He also holds Executive Director and major shareholder positions in a number of businesses operating in the energy sector as well as bringing start up technologies to market.
In his current position with DBSA, Mark takes overall responsibility for the groups’ strategic IT initiatives (including our Digital Hub technology).
Kate Behar
Group Marketing Manager
As Group Marketing Manager, Kate leads the development and execution of the group’s marketing strategy, overseeing a dynamic team to ensure seamless delivery of initiatives aligned with regional business objectives, budgets, and timelines.
With over 15 years of global experience spanning multiple industries, Kate brings a wealth of expertise in both digital and traditional marketing. Her broad skill set enables her to drive strategic marketing initiatives that not only fuel business growth but also enhance brand visibility and market positioning. She is particularly passionate about fostering an environment where creativity thrives and every team member has the tools and confidence to contribute to the company’s success.
Based in Melbourne, Australia, Kate is focused on driving business success across all APAC markets, adapting strategies to local needs while ensuring global consistency. Beyond performance metrics, she is committed to positioning the company as an workplace of choice, enhancing recruitment efforts, and nurturing a positive, inclusive workplace culture where team members feel valued and empowered to grow within their roles.
Hsin-I Chiu (Iris)
Country Manager – DBSA Korea and Taiwan
Iris Chiu is an experienced leader in business process outsourcing (BPO), operations management, and strategic partnerships across APAC. She specializes in leading teams, optimizing workflows, and driving business growth.
As Country Manager at Drake Business Services Asia Taiwan and Korea, she leads operations, ensuring service excellence, business expansion, and talent development. She also oversees Google/Vaco projects in Taiwan, Japan and Korea, focusing on strategic partnerships, workflow optimization, and stakeholder collaboration.
With a background in product and project management, Iris has played a key role in launching and scaling innovative solutions, collaborating with cross-functional teams, and streamlining complex processes. Her expertise in the BPO industry and the APAC market allows her to drive operational excellence, foster partnerships, and enable sustainable business growth.
Hakjung Kim
Senior Account Manager – DBSA Korea
Hakjung joined our team as an Account Manager in 2023, bringing a wealth of experience and a strong commitment to customer satisfaction.
With a successful career in sales and marketing, Hakjung originally led the sales and marketing efforts at a mobile phone company, where she developed and implemented strategies to drive growth and brand awareness. She later expanded her expertise as an International Sales Representative for a global cosmetics company, where she honed her skills in building relationships and managing international accounts.
Hakjung’s primary focus is delivering proactive, personalized service to our customers, ensuring their needs are met with precision and care. She places a strong emphasis on open, continuous communication, building trust, and fostering long-term relationships. Beyond customer service, she is dedicated to improving internal work efficiency by managing and supporting her team, helping them thrive in their roles so they can deliver exceptional service on customer sites.
Hakjung’s ultimate goal is to grow alongside our clients and colleagues, fostering strong partnerships and becoming a trusted, reliable resource for all their needs.
Hayeon Park
Junior Account Manager
Hayeon joined our team as a Junior Account Manager in 2024, bringing a diverse background in facility management and business operations.
She began her career as a Facility Manager, where she spent 6 years leading office construction projects, managing lease contracts, and improving the working environment. During this time, Hayeon gained valuable experience in enhancing company asset value and optimizing work efficiency for both executives and employees.
Transitioning into accounting, Hayeon has since broadened her expertise, accumulating comprehensive experience in business management across various domains.
Her goal is to become a trusted and adaptable partner for her clients, fostering long-term relationships built on flexibility, reliability, and growth.
